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Making a purchase could not be easier. Just browse through our collection, click on any items that you wish to buy and put them into the shopping basket. When you have made your selection you will now be asked for all the details we need to be able to process your order.
We accept payment by Visa, Visa Delta, Mastercard, Solo, Switch and Maestro. Your account will not be debited until we are ready to despatch your order. We also accept payment by sterling cheque, please allow 3 working days for your cheque to clear before your order is despatched. We endeavour to despatch orders within 24 hours but it is not always possible to do this so if you need an item by a particular date please let us know.
We will deliver anywhere in the world unless our shippers are unable to reach you because of unusual circumstances. We will advise you of any problems if this is the case. To send goods outside the UK, call 01326 377020 for the shipping cost and estimated delivery time.
For your protection, all credit card transactions are routed through our secure server. Any information sent to us is encrypted, rendering it impossible for a third party to see your details.
You can contact us in the following ways….
Email: studio@malcolmsutcliffe.co.uk
Phone/Fax: 01326 377020
International Phone/Fax: + 44 1326 377020
Post:
Malcolm Sutcliffe Glass Gallery
2 West Street
Penryn
Cornwall
TR10 8EW
UK
If you prefer you can order by phone 01326 377020, if you get our answer machine please leave your name and telephone number and we will contact you as soon as possible.
If you prefer you can post your order to us, click here to download the order form (36k PDF format) print it out, fill it in and send it along with your cheque or card payment details. Please allow 3 working days for your cheque to clear before your order is despatched.
If you prefer you can fax your order to us, just download the order form (PDF format) print it out, fill it in and fax it along with your card payment details.
If you have any queries about your order call us on 01326 377020.
All our prices are in GB Pounds Sterling (£) and exclude the cost of delivery. Currency conversion prices are for guidance only. The actual cost to you will be the £ Sterling charge to your credit / charge card converted to your local currency by your card provider on the day that your account is charged.
UK Mainland Deliveries
The delivery charges stated below are for the UK mainland only, per delivery address.
For order values under £30 delivery charge is £3.00.
For order value over £30 and under £70 delivery charge £5.00.
For order value over £70 delivery charge £8.00
Deliveries will be made on normal working days, Monday to Friday, and will usually occur between 8.00 am and 6.00 p.m. All deliveries will require a signature.
If there is nobody in to accept delivery a card will be left to inform the recipient how they can collect the parcel or arrange re-delivery. It then becomes the recipients' responsibility to contact the Post Office and arrange a suitable delivery date. We accept no liability if the delivery is not made due to the recipient not being available. If the recipient fails to contact the Post Office in good time the goods will be returned to us and a charge will be made for re-delivery to that or an alternative address.
If you select a business address for delivery we shall presume to have delivered the item to its intended recipient by delivering it to the reception area of the business address and receiving from a duly authorised representative a signed receipt of delivery.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect. Additional charges will be made for re-direction or for re-delivery due to postcode error. So please make sure of the address and postcode and check it using the Post Office postcode and address finding service if in doubt.
We are unable to accept orders for delivery to any address containing a PO Box Number.
For delivery to Eire and all of the Islands, including The Isles of Scilly, Channel Islands and The Isle of Man and the Highlands of Scotland shipping will be calculated at cost and we will contact you with a quotation for delivery once we have received your order.
International Deliveries
For international orders shipping will be calculated at cost and we will contact you with a quotation for delivery once we have received your order.
Please note that although items can be despatched internationally local restrictions may apply. These are levied at the port of ingress on a 'consignment by consignment' basis and we cannot therefore predict if they will be charged and are unable to influence if and how these may be levied. You will be responsible for these charges as levied.
Returns
If you decide you don't want the item when you get it, please return it to us within 14 days, and please pack it in the same way as it arrived with you to ensure its safe return. Unless there was an error on our part in despatching your order, or the goods were faulty, your refund will be exclusive of delivery charges. In the event of faulty or damaged goods, reasonable postage costs incurred in the return, as well as the original delivery charges will be refunded on proof of the cost of return carriage. Please contact us first before you return an item.
Data Protection Act
Malcolm Sutcliffe Glass Studio does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Occasionally we would like to contact you to let you know about other things that we are doing which may be of interest to you. If you would prefer not to receive such mailings, please let us know by telephoning 01326 377020 or by indicating your wishes in the appropriate panel of your order form.
Please note that we do not make our mailing list available to other organisations. |
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Bird Bowls/Vases
